Legal
Privacy Policy
The Henley Concierge · Effective Date: May 2025
The Henley Concierge ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application (the "App") and related services.
1. Information We Collect
a. Information you provide directly
- –Name
- –Email address
- –Phone number
- –Booking details and preferences
- –Delivery or service addresses
- –Special requests (e.g. dietary, childcare, wellness needs)
b. Usage information
- –How you interact with the App
- –Services viewed or booked
- –Device type and operating system
c. Payment information
Payments may be processed via third-party providers. We do not store full payment card details.
2. How We Use Your Information
We use your information to:
- –Arrange and deliver concierge services
- –Manage bookings and reservations
- –Communicate with you about your stay or requests
- –Personalise your experience
- –Improve our services and app functionality
- –Comply with legal obligations
3. Sharing Your Information
We only share your data where necessary to deliver services:
- –Service providers (e.g. chefs, drivers, housekeeping, childcare)
- –Payment processors
- –IT and app hosting providers
All third parties are required to handle your data securely and only for the purpose of delivering services. We do not sell your personal data.
4. Data Storage and Security
Your information is stored securely using appropriate technical and organisational measures to protect against unauthorised access, loss, or misuse.
5. Data Retention
We retain your personal data only for as long as necessary to:
- –Fulfil your booking or service
- –Meet legal, tax, or regulatory requirements
6. Your Rights
Under UK GDPR, you have the right to:
- –Access your personal data
- –Request correction of inaccurate data
- –Request deletion of your data
- –Object to or restrict processing
- –Request data portability
To exercise these rights, contact us at: j.reincke@outlook.com
7. Cookies and Tracking
The App may use limited tracking technologies to improve functionality and user experience. These do not collect unnecessary personal data.
8. Third-Party Links
The App may contain links to third-party services. We are not responsible for their privacy practices.
9. Children's Privacy
Our services are not intended for use by children without parental involvement. Where childcare services are arranged, data is handled with additional care and discretion.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the App.
11. Contact
If you have any questions about this policy or your data, please contact:
The Henley Concierge 6 Marchwood Av, RG4 8UH j.reincke@outlook.com
